/* PLATAFORMA DE ATENDIMENTO · Angelus Labs — v2 (17/10/2026): trilho, detalhes do cliente, respostas "/", NPS, tema escuro */
:root {
    --fundo: #EEF1F6; --sup: #FFFFFF; --sup-2: #F6F7FA; --sup-3: #EEF0F5; --linha: #E5E8EF; --linha-2: #D7DCE6;
    --texto: #0F172A; --texto-2: #334155; --suave: #64748B; --suave-2: #94A3B8;
    --marca: #10B981; --marca-2: #059669; --marca-3: #047857; --marca-clara: #D1FAE5; --marca-brilho: rgba(16, 185, 129, .18);
    --trilho: #0B1220; --trilho-2: #131C2E; --trilho-txt: #94A3B8;
    --chat: #F2EEE7; --chat-ponto: rgba(15, 23, 42, .045);
    --bolha-eu: #DCFCE7; --bolha-eu-borda: #BBF7D0; --bolha-cli: #FFFFFF; --bolha-robo: #EEF2FF; --bolha-robo-borda: #E0E7FF;
    --amarelo: #F59E0B; --amarelo-claro: #FEF3C7; --vermelho: #EF4444; --vermelho-claro: #FEE2E2; --azul: #3B82F6; --azul-claro: #DBEAFE;
    --roxo: #8B5CF6; --roxo-claro: #EDE9FE; --lido: #3B82F6;
    --txt-amarelo: #B45309; --txt-verde: #047857; --txt-roxo: #6D28D9; --txt-azul: #1D4ED8;
    --sombra-1: 0 1px 2px rgba(15, 23, 42, .06); --sombra-2: 0 8px 24px rgba(15, 23, 42, .08); --sombra-3: 0 24px 64px rgba(15, 23, 42, .22);
    --raio: 14px; --raio-g: 20px;
    color-scheme: light;
}
@media (prefers-color-scheme: dark) {
    :root:not([data-tema="claro"]) {
        --fundo: #070C16; --sup: #0F1726; --sup-2: #131D2F; --sup-3: #1A2539; --linha: #1E293B; --linha-2: #2A3850;
        --texto: #E2E8F0; --texto-2: #CBD5E1; --suave: #94A3B8; --suave-2: #64748B;
        --marca-clara: #064E3B; --marca-brilho: rgba(16, 185, 129, .22);
        --chat: #0B1322; --chat-ponto: rgba(148, 163, 184, .07);
        --bolha-eu: #064E3B; --bolha-eu-borda: #065F46; --bolha-cli: #1A2539; --bolha-robo: #1E1B4B; --bolha-robo-borda: #312E81;
        --amarelo-claro: #422006; --vermelho-claro: #450A0A; --azul-claro: #172554; --roxo-claro: #2E1065; --lido: #60A5FA;
        --txt-amarelo: #FCD34D; --txt-verde: #6EE7B7; --txt-roxo: #C4B5FD; --txt-azul: #93C5FD;
        --sombra-1: 0 1px 2px rgba(0, 0, 0, .4); --sombra-2: 0 8px 24px rgba(0, 0, 0, .35); --sombra-3: 0 24px 64px rgba(0, 0, 0, .6);
        color-scheme: dark;
    }
}
:root[data-tema="escuro"] {
    --fundo: #070C16; --sup: #0F1726; --sup-2: #131D2F; --sup-3: #1A2539; --linha: #1E293B; --linha-2: #2A3850;
    --texto: #E2E8F0; --texto-2: #CBD5E1; --suave: #94A3B8; --suave-2: #64748B;
    --marca-clara: #064E3B; --marca-brilho: rgba(16, 185, 129, .22);
    --chat: #0B1322; --chat-ponto: rgba(148, 163, 184, .07);
    --bolha-eu: #064E3B; --bolha-eu-borda: #065F46; --bolha-cli: #1A2539; --bolha-robo: #1E1B4B; --bolha-robo-borda: #312E81;
    --amarelo-claro: #422006; --vermelho-claro: #450A0A; --azul-claro: #172554; --roxo-claro: #2E1065; --lido: #60A5FA;
        --txt-amarelo: #FCD34D; --txt-verde: #6EE7B7; --txt-roxo: #C4B5FD; --txt-azul: #93C5FD;
    --sombra-1: 0 1px 2px rgba(0, 0, 0, .4); --sombra-2: 0 8px 24px rgba(0, 0, 0, .35); --sombra-3: 0 24px 64px rgba(0, 0, 0, .6);
    color-scheme: dark;
}

* { box-sizing: border-box; }
html, body { height: 100%; }
body { margin: 0; font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, sans-serif; font-size: 14.5px; color: var(--texto); background: var(--fundo);
       -webkit-font-smoothing: antialiased; }
[hidden] { display: none !important; }
button { font: inherit; cursor: pointer; }
input, textarea { font: inherit; color: var(--texto); }
kbd { font: 600 11px/1 Inter, system-ui, sans-serif; padding: 3px 6px; border-radius: 6px; background: var(--sup-3); border: 1px solid var(--linha-2); color: var(--suave); }
code { font-size: 12.5px; background: var(--sup-3); padding: 1px 5px; border-radius: 5px; }
svg.ic { width: 20px; height: 20px; flex-shrink: 0; }
::selection { background: var(--marca-brilho); }
::-webkit-scrollbar { width: 10px; height: 10px; }
::-webkit-scrollbar-thumb { background: var(--linha-2); border-radius: 10px; border: 3px solid transparent; background-clip: content-box; }

/* ---------------------------------------------------------------- botões e campos */
.botao { display: inline-flex; align-items: center; justify-content: center; gap: 7px; border: 0; border-radius: 11px; padding: 9px 14px; font-weight: 700; font-size: 13.5px;
         transition: transform .12s, background .15s, box-shadow .15s; white-space: nowrap; }
.botao:active { transform: scale(.97); }
.botao .ic { width: 17px; height: 17px; }
.botao.primario { background: linear-gradient(135deg, var(--marca), var(--marca-2)); color: #fff; box-shadow: 0 6px 16px var(--marca-brilho); }
.botao.primario:hover { background: linear-gradient(135deg, var(--marca-2), var(--marca-3)); }
.botao.contorno { background: var(--sup); color: var(--texto-2); border: 1px solid var(--linha-2); }
.botao.contorno:hover { background: var(--sup-2); }
.botao.perigo { background: var(--vermelho-claro); color: var(--vermelho); }
.botao.pequeno { padding: 6px 10px; font-size: 12.5px; border-radius: 9px; }
.botao.largo { width: 100%; padding: 12px; font-size: 15px; }
.botao:disabled { opacity: .55; cursor: default; transform: none; }
.icone-bt { display: inline-grid; place-items: center; width: 38px; height: 38px; border-radius: 11px; border: 0; background: transparent; color: var(--suave); transition: background .15s, color .15s; margin: 0; }
.icone-bt:hover { background: var(--sup-3); color: var(--texto); }
.icone-bt.destaque { background: var(--marca-clara); color: var(--txt-verde); }
label { display: block; font-size: 12.5px; font-weight: 700; color: var(--suave); margin-bottom: 12px; }
label input, label textarea, .resp-form textarea { display: block; width: 100%; margin-top: 6px; padding: 11px 13px; border-radius: 12px; border: 1px solid var(--linha-2); background: var(--sup);
    outline: none; transition: border .15s, box-shadow .15s; font-weight: 500; font-size: 14px; resize: vertical; }
label input:focus, label textarea:focus { border-color: var(--marca); box-shadow: 0 0 0 4px var(--marca-brilho); }
.dica { color: var(--suave); font-size: 13px; margin: 0; }
.msg { margin: 0; color: var(--vermelho); font-size: 13.5px; min-height: 1em; font-weight: 600; }

/* avatares com cor por pessoa */
.avatar { --h: 160; width: 44px; height: 44px; border-radius: 50%; display: grid; place-items: center; flex-shrink: 0; color: #fff; font-weight: 800; font-size: 15px; letter-spacing: .3px;
          background: linear-gradient(135deg, hsl(var(--h) 70% 58%), hsl(calc(var(--h) + 35) 65% 45%)); position: relative; user-select: none; }
.avatar.pequeno { width: 34px; height: 34px; font-size: 12px; }
.avatar.grande { width: 84px; height: 84px; font-size: 28px; box-shadow: 0 10px 30px rgba(0,0,0,.15); }
.avatar .status { position: absolute; right: -1px; bottom: -1px; width: 13px; height: 13px; border-radius: 50%; border: 2.5px solid var(--sup); }
.status.aguardando { background: var(--amarelo); animation: pulso 1.6s infinite; }
.status.assumido { background: var(--marca); }
.status.robo { background: var(--roxo); }
@keyframes pulso { 0%, 100% { box-shadow: 0 0 0 0 rgba(245, 158, 11, .55); } 50% { box-shadow: 0 0 0 6px rgba(245, 158, 11, 0); } }

/* ---------------------------------------------------------------- entrar */
.entrada { min-height: 100%; display: grid; place-items: center; padding: 20px; position: relative; overflow: hidden;
           background: radial-gradient(1200px 600px at 10% -10%, rgba(16,185,129,.22), transparent 60%), radial-gradient(900px 500px at 110% 110%, rgba(99,102,241,.18), transparent 60%), var(--fundo); }
.entrada-caixa { position: relative; z-index: 1; width: 100%; max-width: 400px; background: var(--sup); border: 1px solid var(--linha); border-radius: 24px; padding: 28px; box-shadow: var(--sombra-3); }
.entrada-caixa h1 { font-size: 22px; margin: 18px 0 16px; letter-spacing: -.3px; }
.marca { display: flex; align-items: center; gap: 12px; }
.marca strong { display: block; font-size: 16px; }
.marca small { color: var(--suave); font-weight: 600; }
.marca-logo, .trilho-logo { width: 42px; height: 42px; border-radius: 13px; display: grid; place-items: center; color: #fff; font-weight: 900; font-size: 19px;
    background: conic-gradient(from 200deg, #10B981, #22D3EE, #6366F1, #10B981); box-shadow: 0 8px 20px rgba(16,185,129,.35); }
.entrada-arte { position: absolute; inset: 0; pointer-events: none; }
.arte-bolha { position: absolute; padding: 10px 14px; border-radius: 16px; background: var(--sup); box-shadow: var(--sombra-2); font-weight: 600; font-size: 13.5px; opacity: .9;
              animation: flutua 6s ease-in-out infinite; }
.arte-bolha.eu { background: var(--bolha-eu); }
.arte-bolha.b1 { top: 14%; left: 8%; } .arte-bolha.b2 { top: 26%; right: 9%; animation-delay: -2s; } .arte-bolha.b3 { bottom: 14%; left: 12%; animation-delay: -4s; }
@keyframes flutua { 0%, 100% { transform: translateY(0); } 50% { transform: translateY(-10px); } }
@media (max-width: 760px) { .entrada-arte { display: none; } }

/* ---------------------------------------------------------------- layout */
.app { height: 100dvh; display: grid; grid-template-columns: 76px minmax(300px, 370px) minmax(0, 1fr) auto; background: var(--fundo); }
.app.com-satisfacao { grid-template-columns: 76px minmax(0, 1fr); }

/* trilho */
.trilho { background: var(--trilho); display: flex; flex-direction: column; align-items: center; gap: 6px; padding: 14px 0; color: var(--trilho-txt); z-index: 5; }
.trilho-logo { width: 44px; height: 44px; margin-bottom: 12px; font-size: 20px; }
.trilho-bt { position: relative; width: 58px; border: 0; background: transparent; color: var(--trilho-txt); border-radius: 14px; padding: 9px 0 7px; display: grid; justify-items: center; gap: 4px;
             transition: background .15s, color .15s; }
.trilho-bt span { font-size: 10.5px; font-weight: 700; letter-spacing: .1px; }
.trilho-bt .ic { width: 22px; height: 22px; }
.trilho-bt:hover { background: var(--trilho-2); color: #E2E8F0; }
.trilho-bt.ativo { background: linear-gradient(135deg, rgba(16,185,129,.22), rgba(16,185,129,.08)); color: #6EE7B7; }
.trilho-bt.ativo::before { content: ''; position: absolute; left: -9px; top: 12px; bottom: 12px; width: 4px; border-radius: 0 4px 4px 0; background: var(--marca); }
.trilho-bt.pequeno { width: 42px; height: 42px; padding: 0; place-items: center; display: grid; }
.trilho-bt.pequeno .ic { width: 19px; height: 19px; }
.trilho-bt.desligado { opacity: .5; }
.trilho-badge { position: absolute; top: 3px; right: 6px; min-width: 18px; height: 18px; border-radius: 9px; background: #EF4444; color: #fff; font-size: 10.5px; font-weight: 800;
                display: grid; place-items: center; padding: 0 5px; box-shadow: 0 0 0 2.5px var(--trilho); }
.trilho-fim { margin-top: auto; display: grid; justify-items: center; gap: 4px; }
.trilho-fim .avatar { margin-top: 8px; box-shadow: 0 0 0 2px var(--trilho), 0 0 0 4px rgba(16,185,129,.5); }

/* ---------------------------------------------------------------- lista */
.lista { background: var(--sup); border-right: 1px solid var(--linha); display: flex; flex-direction: column; min-width: 0; min-height: 0; }
.lista-topo { display: flex; justify-content: space-between; align-items: center; padding: 18px 16px 10px 20px; }
.lista-topo h2 { margin: 0; font-size: 21px; letter-spacing: -.4px; }
.lista-topo small { color: var(--suave); font-size: 12px; font-weight: 600; }
.aviso-conexao { margin: 0 14px 10px; background: var(--amarelo-claro); color: var(--txt-amarelo); font-size: 12.5px; padding: 9px 12px; border-radius: 12px; display: flex; gap: 8px; align-items: flex-start; font-weight: 600; }
.aviso-conexao .ic { width: 16px; height: 16px; margin-top: 1px; }
.busca { position: relative; margin: 0 14px 10px; }
.busca .ic { position: absolute; left: 12px; top: 50%; transform: translateY(-50%); width: 17px; height: 17px; color: var(--suave-2); }
.busca input { width: 100%; padding: 10px 70px 10px 38px; border-radius: 12px; border: 1px solid transparent; background: var(--sup-3); outline: none; transition: .15s; font-weight: 500; }
.busca input:focus { background: var(--sup); border-color: var(--marca); box-shadow: 0 0 0 4px var(--marca-brilho); }
.busca kbd { position: absolute; right: 10px; top: 50%; transform: translateY(-50%); }
.busca.pequena { margin: 0 0 10px; }
.busca.pequena input { padding-right: 12px; }
.abas { display: flex; gap: 4px; margin: 0 14px 6px; padding: 4px; background: var(--sup-3); border-radius: 13px; }
.abas button { flex: 1; border: 0; background: transparent; color: var(--suave); padding: 7px 4px; border-radius: 10px; font-weight: 700; font-size: 12.5px; display: inline-flex; align-items: center; justify-content: center; gap: 5px; }
.abas button[aria-selected="true"] { background: var(--sup); color: var(--texto); box-shadow: var(--sombra-1); }
.abas b { min-width: 18px; padding: 1px 6px; border-radius: 9px; background: var(--marca); color: #fff; font-size: 11px; }
.abas b:empty { display: none; }
.ponto { width: 7px; height: 7px; border-radius: 50%; }
.ponto.amarelo { background: var(--amarelo); } .ponto.verde { background: var(--marca); }
.conversas { list-style: none; margin: 0; padding: 4px 8px 12px; overflow-y: auto; flex: 1; }
.conversas li { display: flex; gap: 12px; padding: 11px 10px; border-radius: 14px; cursor: pointer; align-items: center; transition: background .12s; position: relative; }
.conversas li + li { margin-top: 2px; }
.conversas li:hover { background: var(--sup-2); }
.conversas li.ativa { background: linear-gradient(135deg, var(--marca-clara), transparent 140%); }
.conversas li.ativa::before { content: ''; position: absolute; left: 0; top: 14px; bottom: 14px; width: 3px; border-radius: 3px; background: var(--marca); }
.conversas .meio { flex: 1; min-width: 0; }
.conversas .l1, .conversas .l2 { display: flex; justify-content: space-between; align-items: center; gap: 8px; }
.conversas .nome { font-weight: 700; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; font-size: 14.5px; }
.conversas .hora { color: var(--suave-2); font-size: 11.5px; font-weight: 600; flex-shrink: 0; }
.conversas li.nova .hora { color: var(--marca-2); }
.conversas .previa { color: var(--suave); font-size: 13px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; margin-top: 2px; display: flex; align-items: center; gap: 4px; }
.conversas .previa .ic { width: 15px; height: 15px; }
.conversas li.nova .previa { color: var(--texto-2); font-weight: 600; }
.nlidas { min-width: 21px; height: 21px; border-radius: 11px; background: var(--marca); color: #fff; font-size: 11.5px; font-weight: 800; display: grid; place-items: center; padding: 0 6px; flex-shrink: 0;
          box-shadow: 0 4px 10px var(--marca-brilho); }
.etqs { display: flex; gap: 4px; margin-top: 6px; flex-wrap: wrap; }
.etq { font-size: 10.5px; font-weight: 800; border-radius: 7px; padding: 2px 7px; background: var(--sup-3); color: var(--suave); letter-spacing: .1px; display: inline-flex; align-items: center; gap: 4px; }
.etq.aguardando { background: var(--amarelo-claro); color: var(--txt-amarelo); }
.etq.assumido { background: var(--marca-clara); color: var(--txt-verde); }
.etq.robo { background: var(--roxo-claro); color: var(--txt-roxo); }
.etq.equipe { background: var(--azul-claro); color: var(--txt-azul); }
.lista-vazia { text-align: center; color: var(--suave); padding: 48px 20px !important; cursor: default !important; display: block !important; }
.lista-vazia b { display: block; font-size: 36px; margin-bottom: 8px; }
.esqueleto { height: 64px; border-radius: 14px; margin: 6px 8px; background: linear-gradient(90deg, var(--sup-2), var(--sup-3), var(--sup-2)); background-size: 200% 100%; animation: brilho 1.2s infinite; }
@keyframes brilho { to { background-position: -200% 0; } }

/* ---------------------------------------------------------------- chat */
.chat { min-width: 0; min-height: 0; display: flex; flex-direction: column; position: relative;
        background-color: var(--chat);
        background-image: radial-gradient(var(--chat-ponto) 1.2px, transparent 1.3px), radial-gradient(var(--chat-ponto) 1.2px, transparent 1.3px);
        background-size: 26px 26px; background-position: 0 0, 13px 13px; }
.chat-vazio { margin: auto; text-align: center; padding: 30px; max-width: 460px; }
.chat-vazio h1 { font-size: 24px; margin: 18px 0 8px; letter-spacing: -.5px; }
.chat-vazio p { color: var(--suave); margin: 0 0 18px; line-height: 1.5; }
.vazio-ilustra { position: relative; width: 150px; height: 110px; margin: 0 auto; }
.vazio-ilustra span { position: absolute; border-radius: 18px; box-shadow: var(--sombra-2); }
.vazio-ilustra .v1 { width: 96px; height: 40px; left: 0; top: 6px; background: var(--sup); }
.vazio-ilustra .v2 { width: 88px; height: 40px; right: 0; top: 54px; background: linear-gradient(135deg, var(--marca), #22D3EE); }
.vazio-ilustra .v3 { width: 44px; height: 24px; left: 18px; top: 78px; background: var(--roxo-claro); }
.vazio-dicas { display: flex; flex-wrap: wrap; gap: 8px; justify-content: center; }
.vazio-dicas span { background: var(--sup); border: 1px solid var(--linha); border-radius: 999px; padding: 6px 12px; font-size: 12.5px; color: var(--suave); font-weight: 600; display: inline-flex; gap: 6px; align-items: center; }
.chat-aberto { display: flex; flex-direction: column; height: 100%; min-height: 0; }
.chat-topo { display: flex; align-items: center; gap: 10px; padding: 10px 14px; background: color-mix(in srgb, var(--sup) 88%, transparent); backdrop-filter: blur(14px);
             border-bottom: 1px solid var(--linha); z-index: 2; }
.chat-quem { flex: 1; min-width: 0; display: flex; align-items: center; gap: 12px; border: 0; background: transparent; padding: 4px 6px; border-radius: 12px; text-align: left; color: inherit; }
.chat-quem:hover { background: var(--sup-2); }
.chat-nome { min-width: 0; display: grid; }
.chat-nome strong { font-size: 15.5px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.chat-nome small { color: var(--suave); font-size: 12.5px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; font-weight: 500; }
.chat-acoes { display: flex; gap: 6px; align-items: center; flex-shrink: 0; }
.voltar { display: none; }
.faixa { margin: 10px 14px 0; padding: 12px 14px; border-radius: 14px; font-size: 13.5px; background: var(--amarelo-claro); border: 1px solid rgba(245, 158, 11, .35); display: flex; gap: 12px; align-items: flex-start; z-index: 1; }
.faixa.assumido { background: var(--marca-clara); border-color: rgba(16, 185, 129, .35); }
.faixa .faixa-texto { flex: 1; white-space: pre-line; line-height: 1.45; max-height: 22vh; overflow-y: auto; }
.faixa .faixa-texto b { display: block; margin-bottom: 2px; }
.faixa .ic { width: 22px; height: 22px; color: var(--txt-amarelo); margin-top: 1px; }
.faixa.assumido .ic { color: var(--marca-2); }
.mensagens-caixa { position: relative; flex: 1; min-height: 0; display: flex; }
.mensagens { flex: 1; overflow-y: auto; padding: 18px 7% 14px; display: flex; flex-direction: column; gap: 2px; scroll-behavior: auto; }
.dia { position: sticky; top: 6px; z-index: 2; align-self: center; background: color-mix(in srgb, var(--sup) 92%, transparent); backdrop-filter: blur(8px); color: var(--suave);
       font-size: 11.5px; font-weight: 800; letter-spacing: .4px; padding: 5px 12px; border-radius: 10px; margin: 12px 0 8px; box-shadow: var(--sombra-1); }
.novas-aqui { align-self: stretch; text-align: center; margin: 10px 0; font-size: 11.5px; font-weight: 800; color: var(--marca-2); letter-spacing: .4px; display: flex; align-items: center; gap: 10px; }
.novas-aqui::before, .novas-aqui::after { content: ''; flex: 1; height: 1px; background: var(--marca); opacity: .4; }
.mais-antigas { align-self: center; color: var(--suave); font-size: 12px; margin-bottom: 6px; }
.bolha { max-width: min(68%, 580px); padding: 7px 10px 5px; border-radius: 14px; position: relative; overflow-wrap: anywhere; box-shadow: var(--sombra-1);
         animation: entra .18s ease-out; }
@keyframes entra { from { opacity: 0; transform: translateY(6px); } }
.bolha.entrou { align-self: flex-start; background: var(--bolha-cli); }
.bolha.saiu { align-self: flex-end; background: var(--bolha-eu); }
.bolha.saiu.robo, .bolha.saiu.ia { background: var(--bolha-robo); }
.bolha.inicio { margin-top: 8px; }
.bolha.inicio.entrou { border-top-left-radius: 4px; }
.bolha.inicio.saiu { border-top-right-radius: 4px; }
.bolha.inicio.entrou::before, .bolha.inicio.saiu::before { content: ''; position: absolute; top: 0; width: 10px; height: 13px; }
.bolha.inicio.entrou::before { left: -8px; background: var(--bolha-cli); clip-path: polygon(100% 0, 0 0, 100% 100%); }
.bolha.inicio.saiu::before { right: -8px; background: var(--bolha-eu); clip-path: polygon(0 0, 100% 0, 0 100%); }
.bolha.inicio.saiu.robo::before, .bolha.inicio.saiu.ia::before { background: var(--bolha-robo); }
.autor { font-size: 12px; font-weight: 800; margin-bottom: 3px; display: inline-flex; align-items: center; gap: 5px; color: var(--marca-2); }
.autor .ic { width: 13px; height: 13px; }
.bolha.robo .autor, .bolha.ia .autor { color: #6366F1; }
.bolha.celular .autor { color: #D97706; }
.texto { white-space: pre-wrap; line-height: 1.45; font-size: 14.5px; }
.texto a { color: #0284C7; text-decoration: underline; text-underline-offset: 2px; }
.pe { display: flex; justify-content: flex-end; align-items: center; gap: 3px; font-size: 11px; color: var(--suave); margin: 2px 0 -1px 12px; float: right; position: relative; top: 5px; }
.pe .ic { width: 15px; height: 15px; }
.pe .lida { color: var(--lido); }
.bolha::after { content: ''; display: block; clear: both; }
.bolha-copiar { position: absolute; top: 4px; right: 4px; width: 26px; height: 26px; border-radius: 8px; border: 0; background: color-mix(in srgb, var(--sup) 85%, transparent); color: var(--suave);
                display: none; place-items: center; box-shadow: var(--sombra-1); }
.bolha-copiar .ic { width: 14px; height: 14px; }
.bolha:hover .bolha-copiar { display: grid; }
.midia-img { display: block; max-width: 100%; max-height: 340px; border-radius: 10px; cursor: zoom-in; margin: 1px 0 4px; }
.bolha video { display: block; max-width: 100%; max-height: 340px; border-radius: 10px; margin-bottom: 4px; }
.bolha audio { display: block; width: 270px; max-width: 100%; height: 40px; margin: 2px 0 4px; }
.arquivo { display: flex; align-items: center; gap: 12px; padding: 10px 12px; background: color-mix(in srgb, var(--texto) 5%, transparent); border-radius: 11px; text-decoration: none; color: var(--texto); margin: 1px 0 4px; min-width: 220px; }
.arquivo .ic-arq { width: 40px; height: 40px; border-radius: 10px; display: grid; place-items: center; color: #fff; font-weight: 900; font-size: 10.5px; flex-shrink: 0; }
.arquivo .nm { font-weight: 700; font-size: 13.5px; overflow-wrap: anywhere; }
.arquivo small { display: block; color: var(--suave); font-weight: 600; font-size: 11.5px; }
.sem-midia { color: var(--suave); font-style: italic; }
.ir-fim { position: absolute; right: 22px; bottom: 16px; width: 44px; height: 44px; border-radius: 50%; border: 0; background: var(--sup); color: var(--texto-2); box-shadow: var(--sombra-2);
          display: grid; place-items: center; }
.ir-fim b { position: absolute; top: -6px; right: -4px; background: var(--marca); color: #fff; min-width: 20px; height: 20px; border-radius: 10px; font-size: 11px; display: grid; place-items: center; padding: 0 5px; }
.ir-fim b:empty { display: none; }
.soltar { position: absolute; inset: 12px; border-radius: 18px; border: 2.5px dashed var(--marca); background: color-mix(in srgb, var(--marca) 12%, var(--sup)); display: grid; place-items: center;
          font-weight: 800; font-size: 16px; color: var(--marca-3); z-index: 3; }

/* compor */
.compor { position: relative; padding: 10px 14px calc(12px + env(safe-area-inset-bottom)); background: color-mix(in srgb, var(--sup) 90%, transparent); backdrop-filter: blur(14px); border-top: 1px solid var(--linha); }
.compor-linha { display: flex; align-items: flex-end; gap: 4px; background: var(--sup); border: 1px solid var(--linha-2); border-radius: 18px; padding: 5px 5px 5px 6px; transition: border .15s, box-shadow .15s; }
.compor-linha:focus-within { border-color: var(--marca); box-shadow: 0 0 0 4px var(--marca-brilho); }
.compor textarea { flex: 1; border: 0; outline: none; resize: none; background: transparent; padding: 9px 6px; max-height: 160px; line-height: 1.4; font-size: 14.5px; }
.compor .icone-bt { width: 36px; height: 36px; }
.enviar { width: 40px; height: 40px; border-radius: 13px; border: 0; color: #fff; background: linear-gradient(135deg, var(--marca), var(--marca-2)); display: grid; place-items: center; flex-shrink: 0;
          box-shadow: 0 6px 14px var(--marca-brilho); transition: transform .12s; }
.enviar:active { transform: scale(.94); }
.enviar:disabled { opacity: .5; }
.enviar .ic { width: 19px; height: 19px; transform: translateX(-1px); }
.anexo { display: flex; align-items: center; gap: 10px; background: var(--sup); border: 1px solid var(--linha); border-radius: 14px; padding: 6px 6px 6px 8px; margin-bottom: 8px; }
.anexo-prev { width: 44px; height: 44px; border-radius: 10px; background: var(--sup-3) center/cover; display: grid; place-items: center; color: var(--suave); flex-shrink: 0; }
.anexo-nome { flex: 1; font-weight: 600; font-size: 13.5px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.atalhos, .emojis { position: absolute; left: 14px; right: 14px; bottom: calc(100% + 6px); background: var(--sup); border: 1px solid var(--linha); border-radius: 16px; box-shadow: var(--sombra-3);
                    z-index: 4; animation: entra .14s ease-out; }
.atalhos { max-height: 300px; overflow-y: auto; padding: 6px; }
.atalhos .cab { padding: 6px 10px 8px; font-size: 11.5px; font-weight: 800; color: var(--suave); letter-spacing: .4px; display: flex; justify-content: space-between; }
.atalho { display: flex; gap: 12px; padding: 9px 10px; border-radius: 11px; cursor: pointer; align-items: flex-start; }
.atalho.sel, .atalho:hover { background: var(--marca-clara); }
.atalho .cod { font-weight: 800; color: var(--marca-2); min-width: 92px; font-size: 13.5px; }
.atalho .tx { color: var(--suave); font-size: 13px; overflow: hidden; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; }
.atalho .tx b { color: var(--texto); display: block; font-size: 13px; }
.atalhos .vazio { padding: 14px; color: var(--suave); font-size: 13px; }
.emojis { right: auto; width: 330px; max-width: calc(100% - 28px); padding: 10px; display: grid; grid-template-columns: repeat(8, 1fr); gap: 2px; }
.emojis button { border: 0; background: transparent; font-size: 21px; padding: 5px 0; border-radius: 9px; }
.emojis button:hover { background: var(--sup-3); transform: scale(1.15); }

/* ---------------------------------------------------------------- detalhes do cliente */
.info { width: 340px; background: var(--sup); border-left: 1px solid var(--linha); display: flex; flex-direction: column; min-height: 0; animation: desliza .18s ease-out; }
@keyframes desliza { from { transform: translateX(16px); opacity: 0; } }
.info-topo { display: flex; justify-content: space-between; align-items: center; padding: 14px 14px 6px 20px; }
.info-topo h3 { margin: 0; font-size: 15px; }
.info-corpo { overflow-y: auto; padding: 4px 18px 20px; }
.info-cartao { text-align: center; padding: 10px 0 18px; border-bottom: 1px solid var(--linha); }
.info-cartao .avatar { margin: 0 auto 12px; }
.info-cartao h4 { margin: 0; font-size: 18px; letter-spacing: -.3px; }
.info-cartao .tel { display: inline-flex; align-items: center; gap: 6px; color: var(--suave); font-weight: 600; margin-top: 4px; border: 0; background: transparent; padding: 3px 8px; border-radius: 8px; }
.info-cartao .tel:hover { background: var(--sup-2); color: var(--texto); }
.info-cartao .tel .ic { width: 14px; height: 14px; }
.info-cartao .etqs { justify-content: center; margin-top: 10px; }
.info-sec { padding: 16px 0 4px; border-bottom: 1px solid var(--linha); }
.info-sec:last-child { border-bottom: 0; }
.info-sec h5 { margin: 0 0 10px; font-size: 11.5px; color: var(--suave); letter-spacing: .6px; text-transform: uppercase; font-weight: 800; }
.info-linha { display: flex; justify-content: space-between; gap: 10px; font-size: 13.5px; padding: 5px 0; }
.info-linha span { color: var(--suave); }
.info-linha b { text-align: right; font-weight: 700; }
.info-resumo { white-space: pre-line; font-size: 13.5px; line-height: 1.5; background: var(--sup-2); border-radius: 12px; padding: 10px 12px; margin-bottom: 12px; }
.hist { list-style: none; margin: 0; padding: 0 0 8px; display: grid; gap: 8px; }
.hist li { display: flex; gap: 10px; align-items: flex-start; font-size: 13px; padding: 10px; border-radius: 12px; background: var(--sup-2); }
.hist .q { flex: 1; min-width: 0; }
.hist .q b { display: block; font-size: 13px; }
.hist .q small { color: var(--suave); }
.hist .q em { display: block; color: var(--texto-2); font-style: normal; margin-top: 3px; }
.nota { min-width: 32px; height: 26px; border-radius: 8px; display: grid; place-items: center; font-weight: 900; font-size: 13px; color: #fff; padding: 0 6px; flex-shrink: 0; }
.nota.prom { background: var(--marca); } .nota.neu { background: var(--amarelo); } .nota.det { background: var(--vermelho); } .nota.sem { background: var(--sup-3); color: var(--suave); }

/* ---------------------------------------------------------------- satisfação */
.satisfacao { min-width: 0; overflow-y: auto; padding: 26px clamp(16px, 3vw, 40px) 40px; }
.sat-topo { display: flex; justify-content: space-between; align-items: flex-end; gap: 16px; flex-wrap: wrap; margin-bottom: 20px; }
.sat-topo h2 { margin: 0; font-size: 26px; letter-spacing: -.6px; }
.sat-topo p { margin: 4px 0 0; color: var(--suave); }
.segmento { display: inline-flex; background: var(--sup); border: 1px solid var(--linha); border-radius: 12px; padding: 4px; gap: 2px; }
.segmento button { border: 0; background: transparent; color: var(--suave); font-weight: 700; padding: 7px 12px; border-radius: 9px; font-size: 13px; }
.segmento button.ativo { background: var(--texto); color: var(--sup); }
.sat-grade { display: grid; grid-template-columns: repeat(12, minmax(0, 1fr)); gap: 16px; }
.cartao { background: var(--sup); border: 1px solid var(--linha); border-radius: var(--raio-g); padding: 20px; box-shadow: var(--sombra-1); min-width: 0; }
.cartao h3 { margin: 0 0 14px; font-size: 14px; color: var(--suave); font-weight: 800; letter-spacing: .3px; text-transform: uppercase; }
.c-nps { grid-column: span 5; display: grid; justify-items: center; text-align: center; position: relative; overflow: hidden; }
.c-nps::before { content: ''; position: absolute; inset: -40% -20% auto; height: 70%; background: radial-gradient(closest-side, var(--marca-brilho), transparent); pointer-events: none; }
.medidor { width: 100%; max-width: 300px; }
.nps-valor { font-size: 52px; font-weight: 900; letter-spacing: -2px; margin-top: -54px; line-height: 1; }
.nps-zona { display: inline-flex; align-items: center; gap: 6px; margin-top: 10px; font-weight: 800; font-size: 13px; padding: 6px 12px; border-radius: 999px; }
.nps-legenda { color: var(--suave); font-size: 12.5px; margin-top: 10px; }
.c-kpis { grid-column: span 7; display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; padding: 16px; }
.kpi { background: var(--sup-2); border-radius: 16px; padding: 14px; }
.kpi small { display: block; color: var(--suave); font-weight: 700; font-size: 12px; }
.kpi strong { display: block; font-size: 26px; font-weight: 900; letter-spacing: -.8px; margin-top: 4px; }
.kpi em { font-style: normal; color: var(--suave); font-size: 12px; font-weight: 600; }
.kpi.prom strong { color: var(--marca-2); } .kpi.neu strong { color: var(--amarelo); } .kpi.det strong { color: var(--vermelho); }
.barra-grupos { grid-column: span 3; display: flex; height: 12px; border-radius: 999px; overflow: hidden; background: var(--sup-3); margin-top: 2px; }
.barra-grupos span { height: 100%; transition: width .5s; }
.c-dist { grid-column: span 7; }
.dist { display: grid; grid-template-columns: repeat(11, 1fr); gap: 8px; align-items: end; height: 170px; padding-top: 10px; }
.dist div { display: grid; grid-template-rows: auto 1fr auto; height: 100%; text-align: center; gap: 4px; }
.dist .bar-caixa { display: flex; align-items: flex-end; }
.dist .bar { width: 100%; border-radius: 8px 8px 4px 4px; min-height: 4px; transition: height .5s; }
.dist small { font-size: 11px; color: var(--suave); font-weight: 700; }
.dist b { font-size: 12.5px; }
.c-rank { grid-column: span 5; }
.rank { list-style: none; margin: 0; padding: 0; display: grid; gap: 10px; }
.rank li { display: flex; align-items: center; gap: 12px; }
.rank .q { flex: 1; min-width: 0; }
.rank .q b { display: block; }
.rank .q small { color: var(--suave); font-weight: 600; }
.c-coment { grid-column: span 12; }
.coments { display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 12px; }
.coment { background: var(--sup-2); border-radius: 16px; padding: 14px; display: grid; gap: 8px; cursor: pointer; border: 1px solid transparent; transition: border .15s, transform .15s; }
.coment:hover { border-color: var(--linha-2); transform: translateY(-2px); }
.coment .top { display: flex; gap: 10px; align-items: center; }
.coment .top .q { flex: 1; min-width: 0; }
.coment .top b { display: block; font-size: 13.5px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.coment .top small { color: var(--suave); font-size: 12px; }
.coment p { margin: 0; font-size: 13.5px; line-height: 1.5; color: var(--texto-2); }
.coment p.sem { color: var(--suave-2); font-style: italic; }
.sat-vazio { grid-column: span 12; text-align: center; padding: 50px 20px; color: var(--suave); }
.sat-vazio b { display: block; font-size: 44px; margin-bottom: 10px; }

/* ---------------------------------------------------------------- janelas */
.janela { border: 0; border-radius: 22px; padding: 22px; width: min(480px, calc(100vw - 24px)); max-height: calc(100dvh - 24px); background: var(--sup); color: var(--texto); box-shadow: var(--sombra-3); }
.janela.larga { width: min(920px, calc(100vw - 24px)); }
.janela[open] { animation: abre .2s ease-out; }
@keyframes abre { from { opacity: 0; transform: translateY(10px) scale(.98); } }
.janela::backdrop { background: rgba(2, 6, 23, .55); backdrop-filter: blur(4px); }
.janela-topo { display: flex; gap: 14px; align-items: flex-start; margin-bottom: 18px; }
.janela-topo > div { flex: 1; }
.janela-topo h2 { margin: 0; font-size: 19px; letter-spacing: -.3px; }
.janela-topo p { margin: 4px 0 0; color: var(--suave); font-size: 13.5px; line-height: 1.45; }
.janela-ic { width: 44px; height: 44px; border-radius: 14px; display: grid; place-items: center; background: var(--marca-clara); color: var(--marca-2); flex-shrink: 0; }
.janela-ic.amarelo { background: var(--amarelo-claro); color: var(--amarelo); } .janela-ic.azul { background: var(--azul-claro); color: var(--azul); }
.janela-acoes { display: flex; justify-content: flex-end; gap: 8px; margin-top: 6px; }
.chave { display: flex; gap: 12px; align-items: flex-start; padding: 14px; border-radius: 14px; background: var(--sup-2); cursor: pointer; color: var(--texto); font-size: 14px; }
.chave input { position: absolute; opacity: 0; pointer-events: none; }
.chave small { display: block; color: var(--suave); font-weight: 500; margin-top: 3px; font-size: 12.5px; }
.chave-trilho { width: 42px; height: 24px; border-radius: 12px; background: var(--linha-2); position: relative; flex-shrink: 0; transition: background .2s; }
.chave-trilho::after { content: ''; position: absolute; top: 3px; left: 3px; width: 18px; height: 18px; border-radius: 50%; background: #fff; box-shadow: var(--sombra-1); transition: transform .2s; }
.chave input:checked + .chave-trilho { background: var(--marca); }
.chave input:checked + .chave-trilho::after { transform: translateX(18px); }
.resp-grade { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: 18px; }
.resp-lista { list-style: none; margin: 0; padding: 0; max-height: 420px; overflow-y: auto; display: grid; gap: 6px; }
.resp-lista li { padding: 11px 12px; border-radius: 13px; background: var(--sup-2); cursor: pointer; border: 1px solid transparent; display: flex; gap: 10px; align-items: flex-start; }
.resp-lista li:hover, .resp-lista li.sel { border-color: var(--marca); }
.resp-lista .q { flex: 1; min-width: 0; }
.resp-lista .q b { color: var(--marca-2); }
.resp-lista .q span { color: var(--suave); font-size: 12px; margin-left: 6px; font-weight: 600; }
.resp-lista .q p { margin: 4px 0 0; color: var(--suave); font-size: 12.5px; overflow: hidden; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; }
.resp-form { background: var(--sup-2); border-radius: 16px; padding: 16px; }
.resp-form h3 { margin: 0 0 14px; font-size: 15px; }
.linha2 { display: grid; grid-template-columns: 1fr 1.3fr; gap: 10px; }
.com-barra { display: flex; align-items: center; margin-top: 6px; border: 1px solid var(--linha-2); border-radius: 12px; background: var(--sup); }
.com-barra em { font-style: normal; font-weight: 900; color: var(--marca-2); padding-left: 12px; }
.com-barra input { margin: 0; border: 0; padding-left: 4px; box-shadow: none !important; background: transparent; }
.variaveis { display: flex; gap: 6px; align-items: center; margin: -4px 0 12px; font-size: 12.5px; color: var(--suave); font-weight: 600; flex-wrap: wrap; }
.variaveis button { border: 1px dashed var(--linha-2); background: var(--sup); border-radius: 8px; padding: 3px 8px; font-size: 12px; font-weight: 700; color: var(--texto-2); }
.equipe { list-style: none; margin: 0 0 12px; padding: 0; display: grid; gap: 8px; }
.equipe li { display: flex; align-items: center; gap: 12px; padding: 12px; border-radius: 14px; background: var(--sup-2); flex-wrap: wrap; }
.equipe .q { flex: 1; min-width: 160px; }
.equipe .q small { display: block; color: var(--suave); font-size: 12.5px; }
.equipe .botoes { display: flex; gap: 6px; flex-wrap: wrap; }
.link-novo { background: var(--marca-clara); border-radius: 14px; padding: 12px 14px; font-size: 13.5px; display: grid; gap: 10px; }
.link-novo code { display: block; background: var(--sup); border-radius: 10px; padding: 10px; word-break: break-all; font-size: 12.5px; }
.link-novo .botoes { display: flex; gap: 8px; flex-wrap: wrap; }
.link-novo a { text-decoration: none; }

/* avisos */
.toasts { position: fixed; left: 50%; bottom: 24px; transform: translateX(-50%); display: grid; gap: 8px; z-index: 60; width: max-content; max-width: calc(100vw - 32px); }
.toast { background: #0F172A; color: #fff; padding: 12px 16px; border-radius: 14px; font-size: 14px; font-weight: 600; box-shadow: var(--sombra-3); display: flex; gap: 10px; align-items: center;
         animation: entra .2s ease-out; }
.toast.erro { background: #7F1D1D; }
.toast .ic { width: 18px; height: 18px; color: #6EE7B7; }
.toast.erro .ic { color: #FCA5A5; }

/* ---------------------------------------------------------------- telas menores */
@media (max-width: 1280px) {
    .app { grid-template-columns: 76px minmax(280px, 330px) minmax(0, 1fr); }
    .info { position: fixed; right: 0; top: 0; bottom: 0; z-index: 30; box-shadow: var(--sombra-3); }
}
@media (max-width: 1100px) {
    .c-nps, .c-kpis, .c-dist, .c-rank { grid-column: span 12; }
    .chat-acoes .botao span { display: none; }
}
@media (max-width: 760px) {
    body { font-size: 15px; }
    .app, .app.com-satisfacao { grid-template-columns: minmax(0, 1fr); grid-template-rows: minmax(0, 1fr) auto; }
    .trilho { grid-row: 2; flex-direction: row; justify-content: space-around; padding: 6px 4px calc(6px + env(safe-area-inset-bottom)); gap: 0; }
    .trilho-logo, .trilho-fim .avatar, #bt-som { display: none; }
    .trilho-fim { margin: 0; display: flex; }
    .trilho-bt.ativo::before { display: none; }
    .trilho-bt { width: 64px; }
    .lista, .chat, .satisfacao { grid-row: 1; grid-column: 1; }
    .app.com-conversa .lista { display: none; }
    .app:not(.com-conversa) .chat { display: none; }
    .app.com-conversa .trilho { display: none; }
    .app.com-conversa { grid-template-rows: minmax(0, 1fr); }
    .voltar { display: inline-grid; }
    .mensagens { padding: 12px 10px 8px; }
    .bolha { max-width: 86%; }
    .chat-topo { padding: 8px 8px; gap: 4px; }
    .chat-acoes .botao { padding: 9px 10px; }
    .info { width: 100%; }
    .resp-grade { grid-template-columns: 1fr; }
    .c-kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .barra-grupos { grid-column: span 2; }
    .busca kbd, .vazio-dicas { display: none; }
    .emojis { width: auto; right: 14px; }
    .linha2 { grid-template-columns: 1fr; }
}

/* ---------------------------------------------------------------- pesquisa configurável (17/10/2026) */
.sat-acoes { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.perg-lista { list-style: none; margin: 0; padding: 0; display: grid; gap: 8px; max-height: 470px; overflow-y: auto; counter-reset: perg; }
.perg-lista li { display: flex; gap: 10px; align-items: center; padding: 12px; border-radius: 14px; background: var(--sup-2); border: 1px solid transparent; cursor: pointer; }
.perg-lista li:hover, .perg-lista li.sel { border-color: var(--marca); }
.perg-lista li.desligada { opacity: .55; }
.perg-lista li::before { counter-increment: perg; content: counter(perg); width: 26px; height: 26px; border-radius: 8px; background: var(--sup); display: grid; place-items: center; font-weight: 900; font-size: 12.5px; color: var(--suave); flex-shrink: 0; }
.perg-lista li.desligada::before { content: '–'; }
.perg-lista .q { flex: 1; min-width: 0; }
.perg-lista .q b { display: block; font-size: 13.5px; font-weight: 600; overflow-wrap: anywhere; }
.perg-lista .q .etq { margin-top: 5px; }
.perg-lista .ordem { display: grid; gap: 2px; }
.perg-lista .ordem button { width: 26px; height: 20px; border: 0; border-radius: 6px; background: var(--sup); color: var(--suave); font-size: 11px; line-height: 1; }
.perg-lista .ordem button:hover { color: var(--texto); }
.mini-chave { position: relative; width: 36px; height: 21px; flex-shrink: 0; margin: 0; }
.mini-chave input { position: absolute; opacity: 0; inset: 0; margin: 0; cursor: pointer; z-index: 1; }
.mini-chave span { position: absolute; inset: 0; border-radius: 11px; background: var(--linha-2); transition: background .2s; }
.mini-chave span::after { content: ''; position: absolute; top: 3px; left: 3px; width: 15px; height: 15px; border-radius: 50%; background: #fff; transition: transform .2s; }
.mini-chave input:checked + span { background: var(--marca); }
.mini-chave input:checked + span::after { transform: translateX(15px); }
.tipos { display: grid; grid-template-columns: repeat(auto-fill, minmax(118px, 1fr)); gap: 8px; margin: -2px 0 14px; }
.tipo { margin: 0; cursor: pointer; }
.tipo input { position: absolute; opacity: 0; pointer-events: none; }
.tipo span { display: block; padding: 10px; border-radius: 12px; border: 1.5px solid var(--linha-2); background: var(--sup); transition: border .15s, box-shadow .15s; }
.tipo span b { display: block; color: var(--texto); font-size: 13px; }
.tipo span small { color: var(--suave); font-weight: 600; font-size: 11.5px; }
.tipo input:checked + span { border-color: var(--marca); box-shadow: 0 0 0 4px var(--marca-brilho); }
.previa-wpp { background: var(--chat); border-radius: 14px; padding: 12px; margin-bottom: 12px;
              background-image: radial-gradient(var(--chat-ponto) 1.2px, transparent 1.3px); background-size: 20px 20px; }
.previa-wpp small { display: block; color: var(--suave); font-weight: 700; font-size: 11.5px; margin-bottom: 8px; }
.previa-bolha { background: var(--bolha-robo); border-radius: 4px 14px 14px 14px; padding: 9px 11px; font-size: 13.5px; white-space: pre-wrap; line-height: 1.45; max-width: 92%; box-shadow: var(--sombra-1); }
.c-perg { grid-column: span 12; }
.pergs { display: grid; grid-template-columns: repeat(auto-fill, minmax(290px, 1fr)); gap: 12px; }
.perg-res { background: var(--sup-2); border-radius: 16px; padding: 16px; display: grid; gap: 10px; align-content: start; }
.perg-res .tit { font-weight: 700; font-size: 14px; line-height: 1.4; }
.perg-res .tit small { display: block; color: var(--suave); font-weight: 600; font-size: 12px; margin-top: 3px; }
.perg-res .grande { font-size: 32px; font-weight: 900; letter-spacing: -1px; line-height: 1; display: flex; align-items: baseline; gap: 8px; }
.perg-res .grande small { font-size: 13px; color: var(--suave); font-weight: 700; letter-spacing: 0; }
.estrelas-linha { font-size: 18px; letter-spacing: 1px; color: #F59E0B; }
.estrelas-linha .apagada { color: var(--linha-2); }
.barras { display: grid; gap: 5px; }
.barras div { display: grid; grid-template-columns: 34px 1fr 26px; align-items: center; gap: 8px; font-size: 12px; font-weight: 700; color: var(--suave); }
.barras .trilho-b { height: 8px; border-radius: 999px; background: var(--sup-3); overflow: hidden; }
.barras .trilho-b span { display: block; height: 100%; border-radius: 999px; background: #F59E0B; }
.mini-dist { display: grid; grid-template-columns: repeat(11, 1fr); gap: 3px; align-items: end; height: 56px; }
.mini-dist span { border-radius: 4px 4px 2px 2px; min-height: 3px; }
.sim-nao { display: flex; height: 14px; border-radius: 999px; overflow: hidden; background: var(--sup-3); }
.sim-nao span:first-child { background: var(--marca); } .sim-nao span:last-child { background: var(--vermelho); }
.legenda-sn { display: flex; justify-content: space-between; font-size: 12.5px; font-weight: 700; color: var(--suave); }
.ultimas { margin: 0; padding: 0; list-style: none; display: grid; gap: 6px; }
.ultimas li { background: var(--sup); border-radius: 10px; padding: 8px 10px; font-size: 13px; color: var(--texto-2); }
.coment .estr { color: #F59E0B; font-size: 12px; letter-spacing: 1px; }
/* ---------------------------------------------------------------- trava: só fala quem puxou o atendimento (17/10/2026) */
.trava { display: flex; align-items: center; gap: 14px; padding: 12px 16px calc(12px + env(safe-area-inset-bottom)); border-top: 1px solid var(--linha);
         background: color-mix(in srgb, var(--sup) 92%, transparent); backdrop-filter: blur(14px); animation: entra .18s ease-out; }
.trava-ic { width: 42px; height: 42px; border-radius: 13px; display: grid; place-items: center; flex-shrink: 0; background: var(--roxo-claro); color: var(--txt-roxo); }
.trava-ic .ic { width: 21px; height: 21px; }
.trava.aguardando .trava-ic { background: var(--amarelo-claro); color: var(--txt-amarelo); }
.trava.outro .trava-ic { background: var(--azul-claro); color: var(--txt-azul); }
.trava-txt { flex: 1; min-width: 0; }
.trava-txt b { display: block; font-size: 14px; }
.trava-txt small { display: block; color: var(--suave); font-size: 12.5px; font-weight: 500; margin-top: 1px; }
.trava .botao { padding: 11px 16px; }
@media (max-width: 760px) { .trava { flex-wrap: wrap; } .trava .botao { width: 100%; } }
.evento { align-self: center; display: inline-flex; align-items: center; gap: 6px; margin: 10px 0; padding: 5px 12px; border-radius: 999px; font-size: 12px; font-weight: 700;
          color: var(--suave); background: color-mix(in srgb, var(--sup) 80%, transparent); border: 1px dashed var(--linha-2); }
.evento .ic { width: 14px; height: 14px; }

/* ---------------------------------------------------------------- filtros da satisfação (17/10/2026) */
.filtros { display: flex; flex-wrap: wrap; gap: 12px; align-items: flex-end; margin: -6px 0 18px; padding: 12px; background: var(--sup); border: 1px solid var(--linha); border-radius: 16px; }
.filtros .datas { display: flex; gap: 8px; }
.filtros label { margin: 0; font-size: 11.5px; }
.filtros input[type=date], .filtros select { display: block; margin-top: 4px; padding: 8px 10px; border-radius: 10px; border: 1px solid var(--linha-2); background: var(--sup); color: var(--texto);
    font: 600 13px Inter, system-ui, sans-serif; outline: none; }
.filtros input[type=date]:focus, .filtros select:focus { border-color: var(--marca); box-shadow: 0 0 0 4px var(--marca-brilho); }
.filtros .sel-atendente select { min-width: 170px; }
.filtros .segmento button.ativo { background: var(--texto); color: var(--sup); }
.c-serie { grid-column: span 12; }
.serie { display: flex; gap: 6px; align-items: flex-end; height: 150px; overflow-x: auto; padding: 6px 2px 0; }
.serie .dia { flex: 1 0 34px; max-width: 64px; display: grid; grid-template-rows: auto 1fr auto; height: 100%; text-align: center; gap: 4px; }
.serie .dia b { font-size: 11.5px; }
.serie .dia .caixa { display: flex; align-items: flex-end; }
.serie .dia .bar { width: 100%; border-radius: 7px 7px 3px 3px; min-height: 4px; }
.serie .dia small { font-size: 10.5px; color: var(--suave); font-weight: 700; white-space: nowrap; }
@media (max-width: 760px) { .filtros { gap: 10px; } .filtros .segmento { overflow-x: auto; max-width: 100%; } }